This Privacy Policy explains how YMG Group collects, uses, processes, stores, protects and discloses personal data provided by users, clients, applicants, visitors and business partners.
By using our website, submitting an enquiry form, contacting us through phone, email, WhatsApp, WeChat, social media or engaging our services, you agree to the terms stated in this Privacy Policy.
“YMG”, “we”, “our” or “us” refers to YMG Group and its related business entities, epresentatives, consultants, employees and authorised service partners.
“Personal data” refers to any information that can identify you directly or indirectly, including your name, phone number, email address, nationality, passport details, identity document details, residential address and other information provided to us.
We may collect your personal data when you browse our website, submit an enquiry, request consultation, register your interest in a property, apply for visa-related services, request education consultation or communicate with our team.
We may collect contact information such as your full name, mobile number, email address, country of residence, preferred communication method and enquiry details.
We may collect identity and immigration-related information such as passport details, visa status, nationality, date of birth, family details, supporting documents and other information required for visa, relocation or settlement consultation.
We may collect property-related information such as preferred property type, location, budget, investment purpose, financing preference, purchase intention and after-sales service requirements.
We may collect education-related information such as student age, education level, preferred curriculum, school preference, guardian details, admission documents and consultation requirements.
We may collect financial-related information only when necessary for service evaluation, property purchase support, financing consultation, visa application support or document preparation.
We may collect technical data such as IP address, browser type, device information, pages visited, time spent on website and general website usage behaviour.
We may collect information through cookies, analytics tools, tracking pixels or similar technologies to improve website performance, user experience and marketing effectiveness.
We may use your personal data to respond to your enquiries, arrange consultation sessions, provide service recommendations and communicate with you regarding your request.
We may use your personal data to assess your suitability for property consultation, Malaysia My Second Home consultation, long-term visa consultation, international education consultation, relocation support and related services.
We may use your personal data to prepare documents, submit applications, coordinate appointments, communicate with relevant parties and provide service updates.
We may use your personal data to provide property matching, project recommendation, investment consultation, booking support, transaction coordination and after-sales property management support.
We may use your personal data to provide international school information, admission guidance, application process support and communication with relevant education institutions.
We may use your personal data to manage customer service, follow-up communication, case records, feedback, complaints and service quality improvement.
We may use your personal data to send you updates, service information, event invitations, promotional content or marketing materials related to our services, where permitted by law or with your consent.
You may choose to unsubscribe or opt out from receiving marketing messages from us at any time by contacting us or following the unsubscribe instruction provided in our communication.
We may disclose your personal data to our internal team, consultants, authorised representatives and related business partners for the purpose of handling your enquiry or service request.
We may disclose your personal data to third parties where necessary, including property developers, real estate agencies, lawyers, banks, valuers, insurance providers, property management companies, education institutions, government bodies, immigration-related authorities, courier service providers and professional advisors.
We may disclose your personal data to technology service providers such as website hosting providers, email service providers, cloud storage providers, CRM systems, analytics platforms and communication tools used to operate our business.
We will only disclose personal data to third parties when it is necessary for providing our services, fulfilling your request, complying with legal requirements or protecting our legitimate business interests.
We may transfer your personal data outside Malaysia if required for communication, cloud storage, international education consultation, overseas client coordination, service processing or where our technology providers are located outside Malaysia.
When personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the personal data is protected in accordance with applicable personal data protection requirements.
We will take reasonable administrative, technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, alteration, disclosure or destruction.
Access to your personal data will be limited to authorised personnel and service providers who need the information to perform their duties or provide the requested service.
You are responsible for ensuring that the personal data you provide to us is accurate, complete and up to date.
If you provide personal data about another person, such as your spouse, child, parent, guardian, student, family member or business partner, you confirm that you have obtained their consent to share such information with us.
We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes and maintain business records.
We may retain certain records for a longer period where required by law, accounting requirements, tax requirements, contractual obligations, regulatory requirements or internal record-keeping policies.
When your personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise or securely archive the information.
You have the right to request access to your personal data that we hold, subject to applicable laws and verification requirements.
You have the right to request correction of your personal data if the information is inaccurate, incomplete, misleading or outdated.
You have the right to withdraw your consent for us to process your personal data, subject to any legal, contractual or service-related restrictions.
If you withdraw your consent, we may not be able to continue providing certain services, process applications, communicate with relevant parties or complete your requested service.
You may request that we stop using your personal data for marketing or promotional communication at any time.
Our website may contain links to third-party websites, social media platforms, messaging platforms or external resources.
We are not responsible for the privacy practices, content, security or data handling of third-party websites or platforms that are not operated by us.
Cookies may be used on our website to remember user preferences, understand website traffic, improve website usability and support digital marketing activities.
You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
We do not knowingly collect personal data from children without consent from a parent, guardian or authorised adult, especially for education-related enquiries and school application support.
For education-related consultation, personal data of students or minors should only be submitted by parents, guardians or authorised representatives.
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements or data protection practices.
Any updated version of this Privacy Policy will be published on our website and will take effect from the date of publication.
You are encouraged to review this Privacy Policy periodically to stay informed about how we handle and protect your personal data.
For any questions, requests, complaints, access requests, correction requests or withdrawal of consent, you may contact us at info@ymgmalaysia.com.
This Privacy Policy shall be governed by the applicable laws of Malaysia, including the Personal Data Protection Act 2010 and any applicable amendments, regulations or guidelines.
