These Terms of Services explain the rules, conditions and responsibilities that apply when you access our website, submit an enquiry or engage services provided by YMG Group.
By using our website, contacting us, submitting your information or engaging our services, you agree to be bound by these Terms of Services.
“YMG”, “we”, “our” or “us” refers to YMG Group, including our representatives, consultants, employees, authorised partners and related service providers.
“You”, “your”, “client”, “user” or “customer” refers to any person, company, applicant, family member, guardian, representative or organisation using our website or services.
Our services may include property consultation, real estate advisory, Malaysia relocation consultation, Malaysia My Second Home consultation, visa-related support, international education consultation and related customer support services.
The information provided on our website is for general information, marketing and reference purposes only.
The content on our website should not be treated as legal advice, financial advice, investment advice, tax advice, immigration approval guarantee or official government advice.
You should seek professional advice from qualified lawyers, accountants, tax consultants, financial advisors, licensed agents, government authorities or relevant institutions before making important decisions.
We reserve the right to update, modify, suspend or remove any part of our website, services, content, package, fee, offer or information without prior notice.
We will make reasonable efforts to keep website information accurate and updated, but we do not guarantee that all information is complete, current, error-free or suitable for your specific situation.
Property prices, availability, layouts, developer offers, payment terms, rental returns and project details may change without prior notice.
Visa requirements, MM2H requirements, immigration policies, school admission requirements and government procedures may change from time to time.
We are not responsible for changes made by developers, property owners, government departments, immigration authorities, education institutions, banks, legal firms or third-party service providers.
Any timeline, estimate, process duration or expected completion date provided by us is for reference only and does not represent a guaranteed completion date.
Approval of visa applications, MM2H applications, school admissions, property financing, loan applications, tenancy arrangements or government-related submissions is subject to the decision of the relevant authority, institution, bank or third party.
We do not guarantee successful approval for any visa, MM2H, immigration, school admission, bank loan, property purchase or investment outcome.
You are responsible for providing complete, accurate, truthful and updated information when submitting an enquiry or engaging our services.
You agree not to provide false, misleading, incomplete, fraudulent or unauthorised information to us.
If the information provided by you is inaccurate or incomplete, it may affect service quality, application results, processing time or third-party decisions.
You are responsible for ensuring that all supporting documents submitted to us are valid, genuine, clear, complete and legally obtained.
If you provide information or documents on behalf of another person, you confirm that you have obtained proper consent and authority from that person.
We reserve the right to reject, suspend or terminate service if we suspect false information, illegal activity, abuse, fraud, misrepresentation or breach of these Terms of Services.
Any consultation provided by us is based on the information available at the time of discussion and the details provided by you.
We may recommend properties, services, institutions or solutions based on your stated needs, preferences, budget, family requirements or application objective.
You are responsible for making your own final decision before purchasing property, signing agreements, submitting applications, paying fees or committing to any third-party service.
Any property viewing, project recommendation, investment suggestion or relocation proposal should not be considered a guaranteed investment return.
Past performance, market demand, rental indication or capital appreciation information does not guarantee future results.
You are encouraged to conduct your own due diligence before entering into any property transaction, legal agreement, financial commitment or education enrolment.
We may work with third-party developers, agencies, lawyers, banks, valuers, insurance providers, schools, immigration consultants, property managers, relocation providers and other business partners.
We are not responsible for any act, omission, delay, negligence, error, policy, price change or decision made by third-party service providers.
Any agreement entered into between you and a third-party provider is a separate agreement between you and that third party.
We may receive referral fees, commissions, service fees or business incentives from third-party partners where permitted by law and industry practice.
Service fees, consultation fees, processing fees or administrative fees may be charged depending on the scope of service requested.
All fees, payment terms, refund terms and service scope should be confirmed before service engagement.
Unless otherwise stated in writing, payments made to YMG for consultation, administrative work, document preparation, coordination or service processing may not be refundable once work has started.
Fees paid to third parties such as government departments, lawyers, developers, banks, schools, courier companies or professional advisors are subject to the refund policies of those parties.
We are not responsible for refund rejection, delay or deduction imposed by third-party providers.
Any quotation, proposal or service package provided by us is valid only for the period stated in the quotation or proposal.
If no validity period is stated, the quotation or proposal may be subject to change based on service requirements, third-party costs or updated business terms.
You agree to make payment according to the agreed payment schedule, invoice, quotation, proposal or service agreement.
Delay in payment may result in delay, suspension or cancellation of service.
We reserve the right to stop work, withhold documents, pause communication with third parties or suspend service if payment is overdue.
You are responsible for checking all documents, forms, personal details, spelling, passport information and application information before submission.
We are not responsible for errors caused by incorrect information, late submission, missing documents or failure to review documents by the client.
You agree to respond promptly when we request confirmation, additional documents, clarification, signatures, payment or supporting information.
Delay in your response may affect the progress, timeline, application result or service completion.
We may communicate with you through phone calls, email, WhatsApp, WeChat, social media, online forms or other communication channels.
You agree that communication through digital channels may be used for service updates, document requests, consultation arrangement and customer support.
You are responsible for ensuring that your contact details are accurate and reachable.
We are not responsible if you miss important updates due to incorrect contact details, inactive phone numbers, email filtering, blocked messages or delayed replies.
All website content, text, images, graphics, logos, videos, layout, design, service descriptions and materials belong to YMG or are used with permission.
You may not copy, reproduce, modify, distribute, publish, resell or use our website content for commercial purposes without written permission from us.
You may not use our website for illegal purposes, misleading activities, unauthorised data collection, hacking, spamming, scraping, fraud or activities that may damage our website or business reputation.
We reserve the right to block or restrict access to users who misuse our website or violate these Terms of Services.
We do not guarantee that our website will always be available, uninterrupted, secure or free from technical errors.
We are not responsible for losses caused by website downtime, server issues, internet failure, cyber incidents, third-party platform problems or technical interruptions beyond our reasonable control.
Our website may contain links to third-party websites, social media pages, property portals, government websites, school websites or partner platforms.
We are not responsible for the content, accuracy, privacy practices, security or services provided by third-party websites.
Your use of third-party websites is subject to the terms and policies of those third-party websites.
To the fullest extent permitted by law, YMG shall not be liable for indirect, incidental, special, consequential or economic losses arising from your use of our website or services.
We shall not be liable for loss of profit, loss of opportunity, loss of investment return, loss of data, application rejection, financing rejection, admission rejection or delay caused by third parties.
Nothing in these Terms of Services shall exclude liability that cannot be excluded under applicable Malaysian law.
You agree to indemnify and hold YMG harmless from claims, damages, losses, liabilities, costs or expenses arising from your breach of these Terms of Services, misuse of our website or provision of false information.
If any part of these Terms of Services is found to be invalid, unlawful or unenforceable, the remaining terms shall continue to remain valid and enforceable.
Failure by YMG to enforce any right or provision under these Terms of Services shall not be considered a waiver of that right or provision.
These Terms of Services shall be read together with our Privacy Policy and any other written agreement, proposal, invoice, service confirmation or contract issued to you.
In the event of inconsistency between these Terms of Services and a separately signed written agreement, the separately signed written agreement shall prevail.
We may update these Terms of Services from time to time without prior notice.
The latest version of these Terms of Services will be published on our website and will take effect from the date of publication.
Your continued use of our website or services after any update means you accept the revised Terms of Services.
These Terms of Services shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from the use of our website, services or these Terms of Services shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.
If you have any questions about these Terms of Services, you may contact us at info@ymgmalaysia.com
